Digital Transformation

Sahana Kashyap 12/04/2021

Digital transformation is the process of transforming the existing traditional processes and services to new digital processes or replacing the older technology with the emerging new ones. To digitally transform is to alter the way organizations manage and assess their operations, especially creating a special eye of customer’s experiences. Though digital transformation can be out-looked in a lot of areas, businesses should understand what digital transformation is for their operation. There are four areas where businesses shall land during the process of digital transformations and these are technology, organizational change, process, and data.


Technology endows a transformational opportunity for the organization, it integrates with the ongoing system and specifically adapts according to the requirements. Many businesses have been involved in certain technical debt, usually tough to change the parameters, to resolve these issues a company/organization shall have a team who understands the depth of the problem and be determined to solve it.

Organization change:

Transforming an organization digitally includes focusing on its purpose, changing the agents, and proving new, useful technology. While contributing a certain change to the business involves new internal technology, orientation and education of the employees, these amendments will work in small digital transformation but a business needs the external agents, these agents create the vision for the transformation, entails new technical aspects. During the transformation, the external agents have to have ‘people skills,’ along with being gravitated towards technology, these agents shall have teamwork, leadership, and be emotional quotient. Including all of these aspects will bring a higher domain to the company.

During the process of digital transformation, the team improves and transcends the roles of marketing, sales, and most important;y customer services. It requires an end-to- end mindset to fulfill the requirements of customers and to build an impeccable connection between the workforce. It focuses on transforming the traditional hierarchical thinking in the workforce and re-engineers what is necessary to give a better vision to the organization.

Digital transformation with data specifically draws a clear overview of enhancements and expansion of the organization. It builds the enterprise through aligning and putting action in both online and offline data. It improves the ecosystem of the business in the fragmentation process, aiming to pull everything together to transcend the traditional offline system with a new digital environment.


To transform your business functional system, the organization needs to cope with all the aspects of the digital transformation process. A deep understanding of each domain is necessary as the technology runs the digital transformation, building a better organizational change with transcending data, continuing the process smoothly with guidance and a proper image for the company. Digital transformation's ultimate goal is customer service Through this transformation, the organization can revisit the customer interaction, both offline and online. One should keep in mind that digital transformation begins and ends with the customer, their ultimate satisfaction shall be goal. Along with this process, businesses can also analyze their customer’s requirements and can make use of the digital form to meet their desires.


Transforming your business is essential as it allows the work system to adapt to the change, to continuously improve the operations of the organization with the ever changing time. Through investing in digital transformation, businesses can achieve their outcome. Following the strategic structure, the business evolves to remain competitive within the market. While every digital transformation initiative will have its own specific goals, the main purpose of any digital transformation is to improve the current processes.


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